Closed Captioning Service, an inch of bridge connecting the world

CJ ENM continues to expand closed captioning(barrier-free) services to ensure that all viewers can access and enjoy our content without any restriction. These services aim to create an inclusive content environment for everyone, including those with hearing and visual impairments, aligning with our ESG commitment to social responsibility. In particular, subtitles and audio descriptions significantly lower barriers to content consumption and increase satisfaction among a broader audience.

The closed captioning service is intended for viewers who can’t hear the audio, and includes the dialogue as well as any other relevant information such as speakers’ IDs, music, sound effects, and other non-speech elements. It is also possible to change the size and font of the closed captions for the viewers’ convenience.

TVING, CJ ENM’S OTT, introduced the closed captioning service from 2022, including popular TVING originals like <Yumi’s Cells>, latest movies, entertainment, and foreign series. In 2024, TVING provided closed captioning service for 52 titles and 549 episodes in total and applied to all new drama titles from major content producers, including tvN’s <Jeongnyeon: The Star Is Born>, and TVING Originals <LTNS> and <Dongjae, the Good or the Bastard>. And TVING expanded closed captioning subtitle production for library drama titles from key production studios.

Also CJ ONSTYLE under CJ ENM Commerce Division provides "sign language customer service" for the hearing impaired and "mobile same benefit service" for the visually impaired. The sign language service aims to provide smooth services to customers with hearing impairment for product inquiries, orders, delivery, exchanges, returns, and after-sales services through PC video calls. To enhance shopping convenience for visually-disabled customers who have difficulties using mobile devices, we provide the same benefits as mobile app orders with price-off coupons, points, and credit card discounts when they order through our professional customer care assistants.